This course is designed to increase awareness of key issues relating to the application of knowledge management in practice and to train managers and executives on how to set up a knowledge management framework and undertake initiatives needed to bring the results of such a framework to fruition.

On completion of the program, the participants will have a deeper understanding of the concept behind knowledge management. They will be trained on the do’s and don’ts of successful Knowledge Management so that they will be in a better position to implement it in their workplace.

This course is designed to increase awareness of key issues relating to the application of knowledge management in practice. It is based on the requirements stipulated in the latest version of the Quality Management Systems Standards ISO 9001:2015 para 7.1.6 (Organizational Knowledge)

Knowledge resides in minds of employees. Only a small percentage of this knowledge is documented. The rest is undocumented and “hidden” from others. Such hidden, undocumented knowledge is called tacit knowledge. Employees learn from subject matter experts and experienced employees to resolve new problems they have not encountered before.

The program is premised on the basis of developing key competencies needed to acquire, produce and integrate tacit knowledge comprising expertise, experience as well insights. This is done primarily to unplug tacit knowledge needed to change and respond to changes in order to survive in a turbulent business environment.

To improve such competencies, a two day workshop session is proposed in this proposal. The broad areas of focus that will be covered in this two day session will include providing tool and techniques designed to assist participants in :

• Acquiring, producing and integrating critical knowledge in a highly turbulent business environment
• Engaging in insightful questioning and reflective listening
• Encouraging insights on how to change and respond to changes required in a turbulent environment
• Fostering creative conversations at the workplace